Vehicle Dependability Reaches Best Level Ever Featured
14 February 2018
The quality of three-year old vehicles took its first step forward since 2014, according to the J.D. Power 2018 U.S. Vehicle Dependability Study. Overall vehicle dependability improves 9 percent from 2017, the first time the industry score has improved since 2013. The study surveys owners of 2015 model-year vehicles. A lower score reflects higher quality, and the study covers 177 specific problems grouped into eight major vehicle categories. The overall industry average improves to 142 problems per 100 vehicles (PP100) from 156 PP100 in 2017. "For the most part, automotive manufacturers continue to meet consumers' vehicle dependability expectations," said Dave Sargent, J.D. Power’s vice president of global automotive. "A 9 percent improvement is extremely impressive, and vehicle dependability is, without question, at its best level ever." So-called infotainment systems remain a troublesome category for vehicle owners, receiving the highest frequency of complaints. The two most common problems relate to built-in voice recognition (9.3 PP100) and built-in Bluetooth connectivity (7.7 PP100). Mass market brands continue to close the gap with luxury brands. The Mass market average of 143 PP100 is now just 7 PP100 behind the luxury average. Lexus ranks highest in overall vehicle dependability among all brands, with a score of 99 PP100. This is the seventh consecutive year Lexus has led the VDS rankings. Porsche ranks second with 100 PP100. Buick ranks highest in overall vehicle dependability among mass market brands with a score of 116 PP100. Fiat is the most improved brand, with owners indicating 106 fewer PP100 than in 2017. Infiniti has the largest improvement in rank, moving from 29th to 4th. Other brands with strong improvements include Nissan (37 fewer PP100 than in 2017) and Ford (31 fewer PP100 than in 2017). Kia's fifth-place ranking is the brand's best-ever VDS performance. Dodge and Nissan also post their best-ever rankings. Toyota models receive six of the 19 segment awards, the most for an individual corporation in the study. These awardees are Lexus CT, Lexus ES, Lexus GS, Lexus RX, Toyota Prius and Toyota Tacoma. General Motors models receive five segment awards for the Buick LaCrosse, Chevrolet Equinox, Chevrolet Malibu, Chevrolet Traverse and Chevrolet Silverado. Audi Q3 is the only model in the 2018 study to receive an award in its introduction year. Other models receiving segment awards are the Dodge Challenger, Ford Super Duty, Ford Expedition, Honda Odyssey, Hyundai Tucson, Kia Rio and Mercedes-Benz GLK-Class. J.D. Power finds that vehicle residual values can be significantly affected by better long-term quality. "Strong dependability scores not only improve demand for used vehicles, but also are a contributor to higher residual values," said Jonathan Banks, vice president of vehicle analysis and analytics at J.D. Power. "Improving dependability ultimately supports new vehicle sales and provides a better perception of the brand."